General Terms and Conditions

The terms and conditions listed below form part of the contract between the customer and the La Réserve Ramatuelle, Hotel Spa & Villas. We advise to read them through carefully and thank you for doing so.

1. CONDITIONS OF CONTRACT

In all matters relating to the conditions of contract, the French Code of Obligations shall apply.
A reservation shall be considered as definite if:
– an offer made by the La Réserve Ramatuelle, Hotel Spa and Villas is confirmed in writing by the guest.
– a deposit has been received.
We reserve the right to debit any cancellation charges direct from the credit card.

2. PRICES / METHODS OF PAYMENT

The agreed prices are those stated in the contract in question or in the corresponding Price List(s). Prices are given in Euro and include service and VAT. Unless otherwise agreed, breakfast and other meals are not included in the room price.
We accept the following credit cards and methods of payment – American Express, Mastercard, Visa, JCB, Maestro, Wire transfer and cash.
Our bank details are as follows:
Account holder: S.A.S FONCIERE P.L.M – La Reserve Ramatuelle
Bank: Credit Agricole – 83 310 COGOLIN – FRANCE
IBAN: FR76 1910 6000 1843 5170 1715 060
Swift Code / BIC: AGRIFRPP891

3. ROOMS AT THE HOTEL – CONDITIONS OF CANCELLATION

Arrival and departure times
Guest rooms are available from 16 hrs on the day of arrival and until 12 hrs on the day of departure. In the event of earlier arrivals and/or later departures, special arrangements should be made with the hotel in advance. In order to guarantee an early check-in, the room should be booked already one night earlier. Should the room remain occupied on the day of departure beyond 12 hrs without prior agreement, the hotel reserves the right to invoice the guest for 50% of the room price (up to 18 hrs,) or for 100% of the room price (after 18 hrs).

Conditions of cancellation
Unless otherwise agreed, a room reservation may be cancelled by the guest free of charge until 14 hrs (hotel’s local time) 60 days prior to the scheduled arrival. From 60 to 14 days prior arrival, the 30% deposit would be kept as cancellation fees. For cancellations less than 14 days prior arrival, no-shows or earlier than scheduled departures, the hotel will invoice the guest for 100% of the cancelled services.
Please note, that the conditions of cancellation may vary from the above mentioned terms through the different periods of the season.
For every booking, a 30% deposit is required to secure the reservation.

4. VILLA AT LA RESERVE RAMATUELLE – CONDITIONS OF CANCELLATION

Arrival and departure times
Guest villas are available from 17 hrs on the day of arrival and until 12 hrs on the day of departure. In the event of earlier arrivals and/or later departures, special arrangements should be made with the hotel in advance. In order to guarantee an early check-in, the villa should be booked already one night earlier. Should the villa remain occupied on the day of departure beyond 12 hrs without prior agreement, the hotel reserves the right to invoice the guest for 50% of the villa price (up to 18 hrs,) or for 100% of the room price(after 18 hrs).

Conditions of cancellation
Unless otherwise agreed, a villa reservation may be cancelled by the guest free of charge until 14 hrs (hotel’s local time) 90 days prior to the scheduled arrival. From 90 to 45 days prior arrival, the 30% deposit would be kept as cancellation fees. For cancellations less than 45 days prior arrival, no-shows or earlier than scheduled departures, the hotel will invoice the guest for 100% of the cancelled services.
Please note, that the conditions of cancellation may vary from the above mentioned terms through the different periods of the season.
For every booking, a 30% deposit is required to secure the reservation.

5. PETS

Pets are not welcome in the La Réserve Ramatuelle, Hotel, restaurants and spa.
There are accepted in the villas without extra costs.

6. CITY TAX

An additional city tax of 4,62 euros is charged per person ( adult older than 12 years old ) and night.

7. WITHDRAWAL OF THE HOTEL

If an advance payment agreed or requested in accordance with point 1 is not paid, even after the lapsing of an appropriate short grace period granted by the hotel, the hotel will be entitled to immediately withdraw from the contract.
Furthermore, the hotel will be entitled to withdraw from the contract with immediate effect if it is not or no longer reasonable for the hotel to start, continue or fully execute the contractual relationship, including but not limited to:
• if force majeure/other circumstances beyond the hotel’s control make executing the contract seem unreasonable.
• if rooms are booked using misleading or misrepresented material facts (e.g. the identity of the guest or the purpose of their booking).
• if the hotel has reasonable grounds to believe that the use of the hotel’s services may endanger the smooth running of the business, or the security or reputation of the other guests and/or the hotel, without this being attributable to the hotel’s domain or organizational area.
In the aforementioned cases, the hotel is entitled to immediately withdraw from the contract and the guest will have no claim to damages. Any advance payments or guarantees paid by the guest are due and payable to the hotel in accordance with the provisions laid down in point 9.

8. LIABILITY

For property and possessions brought to the hotel by the guest, the hotel shall assume liability insofar as French law applies. The hotel can accept absolutely no liability in the event of carelessness or negligence by the guest.
Should the guest suffer any loss or damage or not be satisfied with the services provided by the hotel, he or she must inform the hotel immediately. Failure to do so will preclude the guest from any right to legal recourse.
In the event of the hotel not providing the guest with the room reserved, the hotel shall be liable for any proven damage or loss suffered by the guest. Should the hotel not be able to provide the guest on his or her arrival with the category of room reserved, the hotel shall organize alternative accommodation of similar standard in another hotel and assume liability for any additional costs incurred by the guest (such as transport, accommodation, etc.) which exceed the originally-agreed price.
Any claims against the hotel shall, in principle, lapse six months after the guest’s effective day of departure – unless legal requirements permit a longer period of limitation.
The customer shall be liable to the La Réserve Ramatuelle, Hotel Spa & Villas for all damage and loss or other prejudice caused by themselves, their employees, their agents, the persons participating in their events or other third parties.

9. CONCLUDING CLAUSE

Amendments to the contract or reservation confirmation should always be made whenever possible in writing. Unilateral amendments shall not be valid. By signing the contract or reservation confirmation – or by confirming unilaterally a booking – the guest indicates his or her full acceptance of these General Conditions of Business. In cases this General Conditions of Business do not declare any rules, the French Code of Obligations will apply.
The contract shall be subject to French law exclusively.

France, August 2022